Sort of, on the union rules. In every contract I've ever seen, they can staff however they want, however, if they overstaff, they just end up paying guys guarantee to stand around and do nothing. They have a weird idea that if the work doesn't get done that day, they'll lose it to an outside shop. After all, in their minds, it's still the 70s and all cars are more or less the same- anyone can fix them. In reality, I don't see many outside shops doing much "fixing"-- they're lucky if they can do a brake job without screwing something up. Just the reality of wrenching on modern cars, with ten pounds of shit crammed into a five pound bag. We're going through this right now, new big-dreaming general manager is pushing our much more down-to-earth service manager to hire a tech to fill each stall-- currently we have 22 lifts for 18 techs and we allocate the spares as needed. Problem is, right now most of our work is overhauling oil consumption engines and replacing truck frames (Toyota). The former job often leaves a vehicle down waiting for parts and the latter requires use of a second lift on which to transfer parts to build a new rolling chassis on a replacement frame. Real rocket scientists running that place.